General terms and conditions

I. Contract

1. Registration, Realisation of Contract, Payment Due Date

1.1. Event participation is generally only possible following previous registration—exception: open events.

1.2. You can register for our events in person, by telephone, in writing, or online. Fees are generally paid by PayPal or by credit card. If you enroll in person, you can additionally pay in cash or by EC card.

1.3. Your registration for the events run by Volkshochschule Weiden-Neustadt is binding, and the fee is payable at once. If the bank fails to execute the direct debit transaction, you must bear the bank charges incurred.

1.4. Please note the separate instructions for the respective courses and the conditions of withdrawal.

2. Scope of Services

2.1. The event description found in the program exclusively states the event content. Oral promises or descriptions are non-binding. Tutors are not entitled to make individual arrangements.

2.2. VHS Weiden-Neustadt reserves the right to have events held by other tutors. If there is a practical reason to do so, VHS can change the time and venue or specific date(s) of an event, insofar as this is not unreasonable for the participants.

3. Study trips and excursions

Study trips and excursions organized by a third party as the contractual partner do not fall under the jurisdiction of Volkshochschule Weiden-Neustadt. The terms of trade of the travel organizer in question apply. In these cases, no contractual relationship is created between the VHS Weiden-Neustadt and the customer.

4. Coupons, Transferability and Redemption Deadline

VHS-Weiden-Neustadt coupons are only for individuals, and they are valid only for three years after the purchase date.

II. Contract Amendments

6. Cancellation by the Volkshochschule Weiden-Neustadt, Cancellation of an Event

6.1. The Volkshochschule can cancel events for the following reasons:

a) if the tutor is unable to hold the event, or

b) if a required minimum number of students fail to register.

If an event is canceled, the Volkshochschule shall notify you immediately.

If you must travel a long distance to the VHS Weiden, please check in advance with the registration office that the event is taking place.

6.2. If an event is canceled, we will refund you for the fee you have paid.

6.3. If there is a limit to the number of participants for an event, the Volkshochschule reserves the right to overbook the event, insofar as this is not unreasonable in consideration of the content and concept of the event.

7. Cancellation by the Participant, Changing Event

7.1. Should you be unable to attend an event, cancellation is possible provided that you give written notification not later than three working days before the event. Otherwise, you will forfeit all fees paid.

7.2. If you withdraw, the fee you have paid will be refunded.

7.3. With regards to long-term courses and in the case of illness or accident, we need a medical certificate for cancellation. In this case, you have to pay 20 % fees. You will get a refund for the missed course days.

III. Further Conditions of Contract

8. Copyright

Due to copyright restrictions, please note that photographing, filming, or recording is not allowed at any event. Teaching material may only be utilized and, in particular, copied, distributed, or publicly recited with the written authorization of the Volkshochschule.

9. Liability, Notification Requirement

The Volkshochschule is only liable in the event of gross negligence or intent on behalf of the Volkshochschule Weiden-Neustadt or its agents. Notwithstanding the above, the VHS Weiden-Neustadt is responsible in cases of ordinary negligence where there is an injury to life, limb, or health, as well as in the case of a breach of fundamental contractual obligations.

Should any health risks (present allergies, health risks during pregnancy) arise during your participation in an event, you must immediately notify the Volkshochschule Weiden-Neustadt about the situation.

10. Communications to the Volkshochschule

10.1. All communications with Volkshochschule Weiden-Neustadt, either in person or in writing, should be addressed to the registration offices listed in the program.

10.2. Please send emails to the following email address

IV. Important Information

11. Advice and Placement Tests

Before registration, you have the opportunity to consult the department for advice. Designated events require preliminary consultation and placement tests.

Please note that it is not possible to attend an event on a trial basis.

12. Payment of Materials

Our tutors buy materials (excluding textbooks) for their respective events with their personal funds. Payment for these materials shall be collected in cash by the tutor at the event.

Please address any complaints about materials to the tutors.

We recommend not buying any event material or textbooks until confirmation that the event will actually take place.

Discounts on the costs of materials are not allowed (see section 12.1).

13. Advertising and Selling

Please note that advertising third party products and services and offering wares of any kind commercially and for payment is prohibited in the events of the Volkshochschule. You, the participant, are not obliged to buy any merchandise. We request that you notify the Volkshochschule immediately of any violation of this provision.

14. For Adults

The Volkshochschule is an institution established to provide adult education. We, therefore, hope you understand that children and young people may attend events only if the event description explicitly states so.

15. Childcare Services

For some programs marked, the Volkshochschule offers childcare services. Children are cared for by trained and experienced staff.

16. Wheelchair Access

Events at the Luitpoldstraße 24 in Weiden are wheelchair accessible.

17. No-Smoking Policy

Please note that there is a general no-smoking policy in place on all our premises.

18. Pets

No pets are allowed in the courses. This rule applies to all events. Guide dogs (for the blind) are an exception.

19. Guests in the Schools

The Volkshochschule, the teachers, and the participants are guests in the schools. We, therefore, call your attention to the school rules and regulations.

20. Data Protection

Personal data will be recorded, stored, and processed solely for our own administrative purposes and following the data protection law. You will find our data protection policy statement at

V. Particular Conditions for the Use of Computers

21. Use of Software

21.1. Programs made available within the context of the event are not to be modified, copied, distributed, or made publicly accessible in any way. The use of such programs is permitted only for event participation.

21.2. If this provision is not complied with, the participant is liable for resulting damages.

22. Internet Access

22.1. If the Volkshochschule Weiden-Neustadt provides Internet access, this is only for the duration of the event. Web pages of a pornographic, racist, or discriminatory nature are not to be accessed.

22.2. If this provision is not complied with, the participant is liable for resulting damages.

23. Loss of Data, Computer Viruses

23.1. Each participant is responsible for the protection of their personal data. The Volkshochschule shall not assume liability for the loss of data.

23.2. The Volkshochschule shall not assume liability for damages caused by the use of acquired knowledge or through the use of created or modified programs or computer viruses or other destructive programs.

23.3. Points 23.1 and 23.2 are not applicable in case of significant negligence or intent on behalf of the Volkshochschule Weiden-Neustadt or its agents.

VI. Final Provisions

24. Final Provisions

24.1. Should individual provisions of the contract or these terms and conditions become invalid, either in full or in part, the remaining parts of the contract shall remain valid.

24.2. The Volkshochschule reserves the right to amend these terms and conditions with effect for the future.

24.3. The publication of these terms and conditions renders all previous versions invalid.

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© 2022 Konzept, Gestaltung & Umsetzung: ITEM KG

Volkshochschule Weiden-Neustadt gGmbH

Luitpoldstraße 24 | 92637 Weiden i.d.OPf.

Tel. 0961 48178-0 | Fax 0961 48178-55

Unsere Kooperationspartner